WHY HEALTHSHORE?

Healthshore is here to transform healthcare by making quality care accessible, efficient, and focused on what matters most: saving lives. We streamline processes and increase capacity, freeing doctors to concentrate on critical care while we handle the rest. With Healthshore, healthcare becomes simpler, more supportive, and truly patient-centered

ABOUT US

BOLD VISION, FEARLESS LEADERS

Driven by clinical mastery, strategic vision, and large-scale execution, our team knows how to deliver results. With a track record of transforming operations and achieving rapid ROI, they’re poised to leverage scheduling data and redefine healthcare solutions

Dr. José R. Yunén

Dr. José R. Yunén is a highly distinguished physician, quadruple board-certified by the American Board of Internal Medicine (ABIM) in Internal Medicine, Infectious Disease, Surgical Critical Care, and Neurocritical Care. He maintains an active New York State medical license and DEA registration, underscoring his continued clinical authority in the U.S. Dr. Yunén's expertise extends beyond practice; he is the author of The 5-Minute ICU Consult, a pivotal resource in critical care published by the global medical publisher Wolters Kluwer. He served as the youngest Medical Director of a Cardiothoracic ICU in the U.S. at Montefiore Medical Center, reflecting his early leadership in critical care. His contributions also include founding the first Critical Care Medicine residency in the Dominican Republic, advancing the field locally and regionally. Dr. Yunén’s deep clinical knowledge and entrepreneurial acumen make him an influential figure in healthcare innovation

Luis M. Pellerano

Luis M. Pellerano is a strategic business leader recognized for his role in driving growth and fostering entrepreneurship in the Dominican Republic. As the Commercial Director of Zona Franca Las Américas, he led a 50% expansion in developed spaces, achieved 100% occupancy, and increased assets by 80%. During his tenure as President of the Asociación Nacional de Jóvenes Empresarios (ANJE) in 2021-2022, he advocated for vital economic reforms, improved transparency, and strengthened institutional frameworks. A member of the prestigious Beta Gamma Sigma honor society and the Entrepreneurs’ Organization (EO) Dominican Republic, he was recognized among Revista Mercado's "40 Under 40" for his impact and leadership.

Enrique Franklin

Enrique Franklin is a transformative leader with deep expertise in large-scale projects. He led the establishment of a 2,000-employee Global Business Services (GBS) Campus in the Dominican Republic, serving clients across Canada, Central America, and the Caribbean. The Campus supports vital functions, including AML, Collections, Contact Centers, and Fraud Prevention, while adhering to all regulatory standards. Under Enrique’s leadership, the campus repaid its USD 80 million startup capital within three years and exceeded financial targets by over 100%, driven by productivity and scale. His focus on a strong, values-driven culture earned the campus top rankings in Employers For Youth (EFY) and Great Place to Work (GPTW), positioning the Dominican Republic as a global talent hub

WHAT ARE WE SOLVING?

The first step in our solution journey is addressing inefficiencies in the scheduling process. In the U.S., 20-30% of medical appointments are disrupted due to scheduling issues, costing providers around $150 billion annually. Healthshore Solutions streamlines scheduling to reclaim valuable time, enabling doctors to potentially save thousands of lives each year. Our approach unfolds in two powerful phases:

Establish a Baseline

Phase 1 will be dedicated to capturing detailed scheduling data, identifying pain points, and generating insights on patient behavior, appointment trends, and operational bottlenecks.

Data-Driven Transformation

In phase 2, we will convert collected data into structured, HIPAA-compliant datasets, using AI to enhance scheduling efficiency and predict patient trends.

SERVICES
The Journey starts with Scheduling

At Healthshore, we know that an effective revenue cycle begins with a well-coordinated patient scheduling process and extends through to successful payment collection. Based in the Dominican Republic, our team works a standard 44-hour week, giving you an advantage in productivity and availability over typical 40-hour schedules.

Starting with a strong focus on scheduling, we set ambitious goals to optimize each stage of your revenue cycle, reducing administrative burdens and enhancing financial outcomes:

Appointment Scheduling Accuracy Rate

Goal: 99% accuracy in all scheduling details.
Why It Matters: Accurate scheduling prevents errors, reduces rework, and minimizes disruptions to patient care, ensuring a smooth process for both patients and providers

First-Call Resolution (FCR) for Scheduling Requests

Goal: 85-90% of scheduling inquiries resolved on the first call.
Why It Matters: High FCR in scheduling improves efficiency, enhances patient satisfaction, and decreases the need for follow-up calls, optimizing the overall workflow.

No Show Reduction

Goal: Reduce no-show rates by at least 15% through reminders, confirmations, and follow-up.
Why It Matters: Reducing no-shows improves provider utilization and maximizes revenue, while ensuring that patients receive timely care.

PROUD PARTNERS

CONTACT US

Av. Abraham Lincoln 849, Santo Domingo, Dominican Republic

(809) 540-5374

info@healthshore.solutions